IRS’s diminished service expectations for FY 2015 are as follows:
- The IRS is unlikely to answer even half the telephone calls it receives, and levels of service may average as low as 43%.
- Taxpayers who manage to get through are expected to wait on hold for 30 minutes on average and considerably longer at peak times.
- The IRS will answer far fewer tax-law questions than in past years. During the upcoming filing season, it will not answer any tax-law questions except “basic” ones. After the filing season, it will not answer any tax-law questions at all, leaving the roughly 15 million taxpayers who file later in the year unable to get answers to their questions by calling or visiting IRS offices.
- Tax return preparation assistance has been eliminated.
Clearly, the value that a tax expert adds this year is even higher than it has been in the past. Taxpayers will have a very difficult time reaching the agency.
(the above was reprinted from an article addressed in the National Association of Enrolled Agents member newsletter)
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